Frequently asked questions
Answers to common questions about setup, pricing, integrations, data ownership and support for your conference app.
General & Scope
No. While we started in High Energy Physics, HEPCon is the standard for any content-heavy event. We power medical congresses, engineering symposiums, and professional association meetings. If you have a complex timetable with parallel tracks, HEPCon is built for you.
Generic apps focus on social feeds. We focus on content integrity. We handle thousands of abstracts, complex author lists, and LaTeX formulas natively. We connect directly to professional tools like Indico and ConfTool rather than asking you to fill out spreadsheets.
Yes. You can create an event and sync your live data immediately. The "Workshop" plan is free forever for smaller events (<90 participants). For larger professional events, you can test all "Pro" features risk-free until 7 days before your start date.
Professional Features
Yes. Sponsor visibility is critical for professional events. You can display sponsor logos on the splash screen, place banner ads in the agenda view, and create dedicated "Exhibitor" profiles with links to their websites and booths.
Yes, absolutely. Convention centers and university campuses often have unreliable WiFi. HEPCon is Offline-First. The entire agenda, abstracts, and maps are stored locally on the device, ensuring your attendees always have access to the schedule.
Yes. Even in the standard version, you can upload your event logo and cover image. For the White-Label package, we build a standalone app for the App Store/Google Play with your organization's name, icon, and full corporate color palette.
Technical & Security
We connect directly to your event management system's API (Indico, ConfTool, or custom JSON). When you update the timetable in your system, the changes reflect in the app automatically. This eliminates version control errors common with manual uploads.
Yes. Our infrastructure is hosted in Frankfurt, Germany (AWS EU-Central-1). We adhere to strict data minimization principles, do not sell attendee data, and support SSO (Shibboleth/SAML) for secure access control.
Billing & Administration
We offer transparent, fixed pricing. €590 per event for the Professional plan. No hidden fees, no percentage of ticket sales. Enterprise and White-Label solutions are quoted based on specific requirements.
Yes. We are accustomed to working with university finance departments and corporate procurement teams. We can issue formal quotes and VAT invoices to facilitate Purchase Orders and bank transfers.
Need a formal proposal or demo?
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