General Questions
What is your support policy?
HEPCon offers a comprehensive support policy to our customers. We understand that conference organizers are busy people, so we want to make it as easy as possible for them to use our app.
Our support policy includes:
- Data import and synchronization: We will import your conference data from Indico and synchronize it with the HEPCon app. This means that you don't have to worry about manually entering your data into the app.
- Technical support: We provide technical support to our customers. If you have any problems with the app, we can help you troubleshoot the issue and get it resolved quickly.
- Training and onboarding: We offer training and onboarding to our customers to help them get the most out of the HEPCon app. We can help you learn how to use all of the features of the app and how to customize it to meet your specific needs.
In addition to the above, we also offer a number of other support services, such as:
- Custom branding: We can help you brand the HEPCon app with your conference's logo, colors, and other branding elements.
- Sponsorship opportunities: We can help you sell sponsorships for your conference and integrate the sponsors into the HEPCon app.
- Analytics: We can provide you with analytics on how attendees are using the HEPCon app. This information can help you improve your conference and make it even more engaging for attendees.
We are committed to providing our customers with the best possible support. We want to make sure that they have everything they need to make their conference a success.
What is your support policy?
HEPCon offers a comprehensive support policy to our customers. We understand that conference organizers are busy people, so we want to make it as easy as possible for them to use our app.
Our support policy includes:
- Data import and synchronization: We will import your conference data from Indico and synchronize it with the HEPCon app. This means that you don't have to worry about manually entering your data into the app.
- Technical support: We provide technical support to our customers. If you have any problems with the app, we can help you troubleshoot the issue and get it resolved quickly.
- Training and onboarding: We offer training and onboarding to our customers to help them get the most out of the HEPCon app. We can help you learn how to use all of the features of the app and how to customize it to meet your specific needs.
In addition to the above, we also offer a number of other support services, such as:
- Custom branding: We can help you brand the HEPCon app with your conference's logo, colors, and other branding elements.
- Sponsorship opportunities: We can help you sell sponsorships for your conference and integrate the sponsors into the HEPCon app.
- Analytics: We can provide you with analytics on how attendees are using the HEPCon app. This information can help you improve your conference and make it even more engaging for attendees.
We are committed to providing our customers with the best possible support. We want to make sure that they have everything they need to make their conference a success.
Can I see a demo of the HEPCon app?
Sure, you can download it for free and explore the events there. There is a Demo event that demonstrates the capabilities of the app.
Can you customize the HEPCon app to meet my specific needs?
Yes, HEPCon can be customized to meet your specific needs. We offer a variety of customization options, including:
- Branding: You can customize the app's branding with your conference's logo, colors, and other branding elements. This will help to create a consistent and professional experience for your attendees.
- Features: You can choose which features you want to enable in the app. For example, you can choose to enable or disable features such as push notifications and social media integration.
We also offer custom development services to help you implement more complex customizations. For example, we can develop custom features or integrate the app with other systems.
What kind of integrations does the HEPCon app have with other systems?
The HEPCon app currently integrates with the Indico conference management system. This integration allows you to synchronize your conference agenda, speaker information, and other relevant data with the HEPCon app. This can save you time and effort, and ensure that your attendees have the most up-to-date information.
We are also open to integrating with other conference management systems. If you have a specific system in mind, please let us know and we will be happy to discuss the possibility of integration.
In addition to conference management systems, the HEPCon app also integrates with a number of other systems, such as:
- Payment processing systems: This allows you to sell tickets to your conference and collect payments through the HEPCon app.
- Social media platforms: This allows you to share your conference agenda, speaker information, and other relevant data with your social media followers.
- Analytics platforms: This allows you to track how attendees are using the HEPCon app and identify areas for improvement.
We are constantly working to add new integrations to the HEPCon app. If you have any suggestions, please let us know.
Pricing Questions
When does the payment have to made?
We are flexible with the payment process and it can be made before or after the event.
Can I request refund?
Unfortunately, not. We do not issue full or partial refunds for any reason.
Can I try your service for free?
Of course! We’re happy to offer a free plan to anyone who wants to try our service.